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May
03

Talking rail cybersecurity with G&W's Jacob Stocker

Rail News Home Security May 2017 Rail News: Security

Stocker serves as a network analyst for Genesee & Wyoming Inc.Photo – G&W By This email address is being protected from spambots. You need JavaScript enabled to view it., Associate EditorCybersecurity has emerged as a top priority for railroads large and small, if the presentations and discussions we heard at last month's Secure Rail conference were any indication. And that's especially true for a company like Genesee & Wyoming Inc. (G&W), which faces the monumental task of securing its growing number of rail assets around the globe. The company now owns or leases 122 freight railroads in five countries.During a break at Secure Rail, I met Jacob Stocker, who serves as a network analyst for G&W. Part of his job involves identifying and evaluating potential security threats and vulnerabilities. He also performs risk assessments to help establish prevention plans.Needless to say, Stocker's duties at G&W won't be getting any easier. Since he joined the short-line holding company in June 2016, G&W has completed a number of acquisitions, including the Providence and Worcester Railroad Co. in November that year and Australia’s Glencore Rail in December.Before joining G&W, Stocker studied information securities and forensics at the Rochester Institute of Technology (RIT) in Rochester, N.Y. He previously completed co-ops with RIT and internships at Quanterion Solutions Inc. in Marcy, N.Y. His current job marks his first rail industry gig.Curious to learn what it's like to assess cybersecurity risks on such a large scale, I reached out to Stocker after the conference. Our emailed conversation follows.What are some challenges you face securing IT systems across so many different railroads?
Having so many railroads under the G&W umbrella presents itself as a challenging endeavor. However, we work hard to maintain consistency across all of our railroads. By keeping the platforms and systems of each railroad consistent, we are able to effectively manage, support and secure our systems across the globe. This requires extensive planning and coordination to ensure the successful integration of each acquired railroad.Describe a typical day at G&W.
My daily job duties vary widely. Like every person in an information technology role, we are balancing several ongoing projects, maintaining our current systems and supporting the users interacting with those systems. Beyond those general categories, I am usually responding to potential incidents, fielding questions surrounding the security of new and old systems, meeting with and reviewing potential solutions and service providers, and helping further Genesee & Wyoming’s budding security program.Your background is in information technology/security. What drew you to the rail industry?
When discussing information security, every company discusses security in the digital sense of the term. What drew me to the railroad industry is the combined importance of digital security and physical security, as digital security in this industry has the real potential to affect the availability and integrity of the physical equipment on locomotives and on the wayside.Favorite part of your job?
I enjoy the fast-paced environment. I am interacting with a very diverse set of systems and gaining valuable experience with several different technologies along the way. What has to be my favorite part of the job is seeing an idea come to fruition. It is very satisfying to see each step of a project from start to finish.Where do you see yourself in five years? Do you want to stay in the rail industry?
From what I have seen and done so far, I’d like to stay in the rail industry. I enjoy seeing the industry adapt to the new and continuously changing technology landscape, and being a part of the process is exciting. I like working with my team and am very grateful for the support we receive from the management. In five years, I see myself still working within the rail industry.
Keywords Browse articles on Genesee & Wyoming Inc. G&W Jacob Stocker short lines cybersecurity rail cybersecurity Secure Rail Secure Rail conference rail security Providence and Worcester Railroad Co. Glencore Rail Contact Progressive Railroading editorial staff.

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May
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May
03

NS to implement train crew management software

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May
02

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May
02

Perspective: KCSM's new crew management solution sets stage for ongoing innovation

Rail News Home Kansas City Southern May 2017 Rail News: Kansas City Southern

Kansas City Southern de Mexico has implemented a customized crew call system.Photo – KCS By Kansas City SouthernIn 2016, Kansas City Southern’s Information Technology (IT) team deployed CPM-Mexico Crew Call — transforming time-consuming manual processes and a legacy server into an efficient, cloud-based automated crew management solution for Kansas City Southern de Mexico S.A. de C.V. (KCSM).Since 1998, KCSM — which serves northeastern and central Mexico, including the ports in Lázaro Cárdenas, Tampico and Veracruz — had been using a self-developed crew management application on a legacy client server. Manual processes were used for train scheduling, union rules for crew pool order, crew assignments and exceptions, calling crews via a LAN line and confirming via text, taxi service, operational reporting and payroll.“In all areas of the company, KCSM is progressively seeking innovative solutions,” said Mike Naatz, KCS’ senior vice president of operations support and chief information officer. “From an IT standpoint, we want solutions that speed fact-based decision-making, automate activities and simplify management, enabling people to grow from task managers to strategic thinkers.”When KCSM’s application no longer worked well with newer company technologies, the railroad began evaluating its options for moving forward. While other crew management technology solutions were available in the industry, KCSM sought a more customizable and cost-effective solution.“In many ways, KCSM is not like other railroads, so a one-size-fits-all industry solution doesn’t always make sense for us,” said Wayne Godlewski, KCS’ vice president of information technology. “We teamed up with CloudMoyo, hosted extensive requirements sessions with IT, transportation, labor relations and payroll to identify where we can improve, and customized the CloudMoyo Public Transport Management System [CPM] into the CPM-Mexico Crew Call.”The new CPM-Mexico Crew Call is transforming the way KCSM operates by automating tasks and providing real-time data to more effectively manage the business. Newly-automated functions include:
• Crew availability tracking;
• Crew pool order management;
• Interactive Voice Response (IVR) crew assignment acceptance and tie-up;
• Employee incident management (e.g. on rest, vacation, medical leave);
• Improved compliance with union agreements;
• Real-time notifications to the crew office; and
• Integration with the KCS Management Control System (MCS), Track Warrant System (TMDS), SAP, Sirius and other operating systems.CPM-Mexico Crew Call effectively schedules crews for trains by managing crew availability, allocation order and attendance, as well as train schedule compliance with an IVR notification and acceptance system. The system uses the Microsoft Azure cloud and advances in mobile technology to balance crew and equipment needs in a manner that is cost-effective and enables quicker time to deployment and higher return on investment. And, workforce and logistics management, delivered via a state-of-the-art user experience, leads to an improved work experience for crews, a reduction in overtime (cost savings) and a stricter adherence to labor laws.

All this automation is displayed on dashboards providing predictive analytics and actionable data. Now that KCSM has visibility of real-time data to monitor and react to train delays in a timely manner, the company can improve its forecasting of crew supply and demand to promote safety and operational efficiencies, thus improving service times for customers and value for shareholders. With real-time data brought to life, managers can make fact-based decisions and take action to keep the organization on track.“We are very pleased with our progress to date in terms of technology solutions and operating process improvements. We’ve already been able to decommission some related legacy systems and upgrade others,” said Godlewski.  The data speaks volumes about where the company has been and where it’s headed now, he added.“With more predictive analytics, we’ll also be able to forecast where we’re going, which is truly where the innovation lies,” said Godlewski.
Keywords Browse articles on Kansas City Southern Kansas City Southern de Mexico CPM-Mexico Crew Call CloudMoyo Contact Progressive Railroading editorial staff.

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